Follow-up: Google Connectivity Issues via the Sametime Gateway
March 11th, 2008 Posted in Sametime, Support IssuesIt looks like a solution to the previous post on Google problems with the Sametime Gateway has finally been found. Full details are available in IBM Technote 1295506, however this is what you need to know.
The Talk service offered by Google Apps for your Domain must be disabled in order to establish awareness between the Sametime Gateway and Google Talk. If the Talk service is already enabled, you have several options to disable it:
Standard/Premium/Education accounts:
The administrator can simply disable the Talk service from the dashboard to allow XMPP federation to occur between the Sametime Gateway and Google Talk.For Team Edition (TE) accounts:
There is a problem whereby XMPP federation between the Sametime Gateway and Google Talk breaks as soon as the first user signs up for a TE account. This occurs because the Talk service is automatically enabled for the domain provided by the user. In our case, this is typically the corporate domain (the domain being used to establish XMPP federation with Google Talk).Google is in the process of implementing a fix soon that checks for existing XMPP federation and disables the Talk service for TE domains automatically upon detection. This will keep XMPP federation from breaking for new domains in the future.
For those who are attempting to deploy the Sametime Gateway currently and have discovered that the corporate domain has already been registered for a TE account, owners of these domains can address this situation on their own by upgrading the account from a Team Edition to a Standard Edition. This is free and requires proof of domain ownership. Once the account has been upgraded, the IT administrator can then manually disable the Talk service from the Google dashboard. See the following document for more details:
http://www.google.com/support/a/bin/answer.py?answer=86647
